Frequently Asked Questions

Support

1. Do you offer support for issues regarding my website?
2. How can I contact your support center?
3. What are the hours of your support center?
4. Do you charge for additional support?
5. Do I need to get my own hosting and purchase my own domain name for my website?
6. I do not know much about computers or websites, is there help available for me?
7. I do not know HTML, how am I supposed to update my website?

Support

1. Do you offer support for issues regarding my website?
   Yes. We have an extensive support department to handle all of your needs regarding your website. You can access the page by going to http://www.sidepix.com/support.shtml
   
2. How can I contact your support center?
   There are several ways of contacting the support center. You can use the telephone, e-mail, mail, or even submit a trouble ticket. All of the various ways our outlined on our support page at http://www.sidepix.com/support.shtml.
   
3. What are the hours of your support center?
   Our hours for phone and chat support are Monday - Friday, 8am to 8pm.
   
4. Do you charge for additional support?
   Absolutely not. As much support as you need is included in your monthly fee. Please read the online documentation before calling support, as many questions are already answered online.
   
5. Do I need to get my own hosting and purchase my own domain name for my website?
   No. Included in your monthly fee is hosting for an unlimited number of pages, and included in your setup fee is the registration for a unique domain name.
   
6. I do not know much about computers or websites, is there help available for me?
   We offer some online documentation to teach you the basics about a website and creating one. Other then that, all of our virtual programs were created for users that had little or no experience with websites. We strive to make our services as user friendly as possible.
   
7. I do not know HTML, how am I supposed to update my website?
   Not knowing HTML is not a problem at all. You are able to use our virtual software in order to easily update your website with little or no knowledge of HTML.